Friday, March 20, 2009

Pros and Cons of a large Intersection


Location! Location! Location! is the mantra when looking for the right real estate, whether residential or business. Now, with the economy less than desirable, location becomes a crucial part of the success equation. Being in the right location can spell success while being in the wrong location can prove fatal.
The Walgreen’s on Lawndale Avenue has a unique location. It is a free standing store actually located in a triangular area at the intersections of Lawndale Avenue, Pisgah Church Road and Martinsville Road. Those are three very busy roads so this pharmacy is passed by thousands of cars daily. Therefore, this Walgreen’s has great exposure. It is convenient to many and in addition, there is a drive thru for customers who just want to pick up their prescriptions. The location is enhanced by the fact that the new Fresh Market is just across Lawndale Drive along with a couple of new restaurants and shops. And the new retail area that includes Port City Java is just across Martinsville Road. This Walgreen’s, therefore, is close to other successful businesses which bring more customers to them.
Not everything about this location is perfect. I think that it is interesting that you can only drive in from Lawndale Drive and Martinsville Road, not Pisgah Church Road. This could be somewhat inconvenient for some people, especially during rush hour traffic. A potential customer may have to cut across the traffic to get into the parking lot. This could prove to be a problem. Also, while there is ample parking, I find it somewhat annoying that their parking lot is not flat – it actually tilts up a hill. That doesn’t bother me when walking but it certainly makes parking interesting. I’ve noticed several elderly people having difficulty parking and walking in their parking lot.
Besides the awkward parking, this store and its advantages make it a very popular Walgreens in Greensboro. Walgreens in general seem to know where to build their stores and this store is no exception – it certainly has the right location.
picture courtesy of around montana.com

Friday, March 6, 2009


The economy has certainly tanked in the past few months, and unfortunately, many of the retailers that we have depended on for years have failed, while many others are on the verge of failing. Is the economy totally the blame? Or, are there other reasons that these retailers are no longer in business?
The economy can certainly take part of the blame. With the unemployment rate nearing 10%, people simply can not afford to shop like they did a year or two ago. With the stock market at a twelve year low, people are afraid to buy anything that falls outside the necessity category. People are being very conservative with their money and are not buying frivolous big ticket items such as TV’s, cars, and houses. With house foreclosures being higher than they have ever been, people want to use their money to keep their homes. Therefore, retailers are suffering. Even retailers such as Circuit City and Linen and Things can no longer afford to keep their doors open.
The economy can not be blamed for all of the failures. The companies themselves have made mistakes. Competition is strong in every area these days, and if a company does not compete well, they are going to go under. An example would be Circuit City who has been struggling for years. They changed their products (no longer carrying appliances) to try to stay afloat but finally folded. It is a truly “survival of the fittest” mentality in the retail world.
According to the article, Retail Watch: The Perfect Storm for Retail Failure (Blank Rome LLP), another reason that companies are failing is that the ability to secure credit has almost diminished. In the past, companies in poor financial shape would just reorganize and continue. But now, companies can not get credit and are forced into liquidation. According to Retail Wire, companies no longer have the option to choose reorganizing under the Chapter 11 code.
I do think we all have to take a little of the blame for our current state and for the retailers failing. People have over extended their credit and are now paying the price. This has certainly hurt the economy, and in particular, retailers. We, the public, can not use our credit cards like we did a year ago and the companies can not extend more credit. Credit spurs on consumerism and since it is not available, the consumer is simply making wiser cash based decisions.
While it is sad to see these retailers close, it will help us to see who are the well-runned companies. We will be able to trust them more. And, the next time, credit is more readily available, and the stock market rises, hopefully the retailers will have learned a lesson – sell good quality merchandise at a fair price and within a certain price point so that consumers do not have to go beyond their budgets to buy.

pictutre courtesy of savvywallet.com

Sunday, February 15, 2009


I was really excited when I learned that we had to take the VALS survey . I usually love taking placement tests because it gives me insight into the method to my madness, so to speak. So I took the survey and it told me that my primary VALS is an Experience and my secondary VALS is an Innovator. Upon reading the definition, I was somewhat skeptical of the accuracy. I mean I don’t always have to have the newest, trendiest things. And truthfully, I don’t care what others view me as; this is some characteristics of being an Experiencer. On the other hand I am a impulse buyer, and I love to take risks. The Innovator matches more of my characteristics when it comes to buying. The survey results were very accurate. “Innovators are very active consumers, and their purchases reflect cultivated tastes for upscale, niche products and services.“ This quote describes me very well.
I think that it is important to learn the psychology behind buying, because it gives insight on why people purchase and what motivates them to buy. Although some may say that this practice is bias and is based on stereotypes, it is important to note that not all the characteristics are accurate. Some of the characteristics may not even apply to every person. But just as detectives have criminal profiles to help calculate what the criminal is going to do next, it is important to have a consumer profile.
Last Tuesday my group profiled a Lane Bryant consumer. Her profile consisted of (after feed back from the class) a woman named Jane in her 30’s-40’s, has 2 children, is married, drives a Toyota Camry, makes $60000-$70,000 a year, and owns a house. I would consider her primary VALS as Achiever and her Secondary VALS as a Thinker. The profiling of this Lane Bryant customer was pretty accurate. If I was selling something to a consumer like Jane, I would know more about her buying style because of the VALS survey.

Thursday, February 5, 2009

Express Success


My favorite retailer that I wrote about in my last blog was Express. Express started out as a Limited Brand company, under the name of Limited Express. The first Express store was tested in 1980, in Chicago as a younger, hipper version of The Limited (wikipedia). The success led to having 250 stores across America by 1986, at which point the current CEO, Michael Weiss had joined the brand. By this time, Weiss decided to experiment with men’s clothing, which flourished drastically, and eventually spun off into it’s own store, Structure. By 1989, Weiss was named Merchandiser of the Year by Apparel Merchandising Magazine (wikipedia). Express had hit the billion dollar mark by 1991.
Express was known for its sophisticated work clothing, as well as their leisure weekend wear. By 2001, Structure and Express merged to produce the lucrative dual gender store which we now know as Express. In July of 2007, Express was sold to Golden Gate Capital, thus becoming an independent company (express.com).
Express currently has over 550 stores across America (with one just opening in Hawaii last December), and employs over 20,000 employees. Express’ headquarters are located in Columbus, Ohio and in New York, New York (where the design studio is also located). Today, Express is well known for their Editor pants and jeans. I believe that Express is so successful because of the strong entrepreneurial skills and the vision of CEO Michael Weiss.

picture from express.com

Thursday, January 29, 2009

Express is the Best!



My favorite retailer is Express for numerous reasons. First, they have a nice floor layout. It is easy to get to the merchandise, the walkways are clutter free and handicap accessible, and there is no merchandise on the floor. I like this because it doesn’t overwhelm me upon walking into Express because everything is neatly displayed as opposed to other retailers who have clothes scattered everywhere. Also, I appreciate how the merchandise is clearly marked, thus taking away the need to guess if an item is on sale or not.
Secondly, the quality of the clothes is impressive. If one purchased something from Express, they can pretty much assume it will last through many wears. They consistently produce quality goods. Thirdly, the customer service is excellent. Associates are always willing to help in anyway. They volunteer to get a dressing room for you and they will personalize it by putting your name on the door. They seem to take a personal interest in the shopper, and check back regularly to see if they can bring another size or color.
Fourthly, there is always a sale going on. I always walk out of Express with a bunch of great deals. Their jeans are almost always on sale, and they come in several styles which makes it easy to find a pair that looks good! Lastly, when I go there with my mother, she has a place to sit while I try on clothes. This comes in handy when checking out because she is not so worn out by standing which makes her more willing to buy more clothes for me!
Overall, I think that Express clothes are reasonably priced (especially due to their many sales), fit well, last longer and look good. That makes Express one of my favorite retailers.

picture from steinwaystreet.org